Rootbound to Bloom, PLLC
Effective Date: February 17, 2026
At Rootbound to Bloom, PLLC, therapy is built on mutual respect, collaboration, and transparency. As a client, you have important rights and responsibilities that help create a safe, ethical, and effective therapeutic relationship.
This page also outlines your federally protected rights under the No Surprises Act and how to file a complaint or request records.
You have the right to:
Be treated with dignity, respect, and without discrimination.
Receive services in a safe, affirming, and nonjudgmental environment.
Ask questions about your therapist’s training, credentials, therapeutic approach, and recommendations.
Participate actively in your treatment planning and revise goals as needed.
Consent to, refuse, or discontinue therapy at any time.
Receive clear information about fees, policies, and billing practices.
Confidentiality, within the limits defined by Texas and federal law.
Access your clinical records or request a written summary of care.
File a complaint without fear of retaliation.
Your privacy is protected by law. However, confidentiality may be broken if:
There is suspected abuse or neglect of a child, elderly person, or disabled individual.
You present a serious risk of harm to yourself or others.
Records are subpoenaed or ordered by a court.
Other situations required by law.
You will be informed whenever possible if disclosure is required.
To support a productive therapeutic relationship, you agree to:
Attend sessions on time and provide required notice for cancellations.
Engage in therapy honestly and at your own pace.
Communicate concerns about the therapeutic process directly when possible.
Maintain respectful behavior during in-person or telehealth sessions.
Keep payment information and contact details current.
Email is used for scheduling, administrative questions, and record requests only. Email is not monitored 24/7 and should not be used for emergencies.
Rootbound to Bloom, PLLC does not provide crisis or emergency services.
If you are experiencing a mental health emergency:
Call 911, or
Go to your nearest emergency room, or
Call/text 988 (Suicide & Crisis Lifeline)
If receiving services virtually:
You are responsible for ensuring privacy during your session.
Technology disruptions may require rescheduling.
Telehealth services are subject to the same confidentiality and legal standards as in-person sessions.
You have the right to request access to your clinical records or a written summary of care.
To request records:
Email: amara@rootboundtobloom.com
Please include:
Your full legal name
Date of birth
Type of request (full record or summary)
Where records should be sent
Records are released in accordance with Texas law and HIPAA regulations. Reasonable processing time and copying fees may apply.
Under federal law, if you are not using insurance, you have the right to receive a Good Faith Estimate (GFE) of the expected cost of services.
The estimate outlines anticipated costs based on frequency and treatment goals. Because therapy is individualized, the total number of sessions cannot be guaranteed.
If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the charge.
For more information about your rights under the No Surprises Act, visit:
www.cms.gov/nosurprises
If you have concerns about your care, you are encouraged to discuss them directly with your therapist whenever possible. However, you have the right to file a complaint with the appropriate regulatory agencies.
Rootbound to Bloom, PLLC is regulated by:
Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Website: https://www.bhec.texas.gov
You may file a complaint directly through the BHEC website.
If you believe there has been a violation of consumer protection laws, you may also contact:
Office of the Attorney General of Texas
Consumer Protection Division
Website: https://www.texasattorneygeneral.gov
Phone: (800) 621-0508
Rootbound to Bloom, PLLC does not discriminate on the basis of race, ethnicity, national origin, religion, gender identity, sexual orientation, age, disability, or socioeconomic status.
If you have questions about your rights, responsibilities, financial policies, or record requests, please contact:
